More details on process flow and test script can be found in Scope Item BDD Credit memo is the supported refund type, billing block needs to be explicitly removed in lean return before credit memo request creation. Due to the basic design of BDD: Customer Return there is no inspection step required as material is directly returned to unrestricted-use stock. Users with Internal sales rep role start the return process with App Create Sales Orders - VA01 while using document type CBRE to create the return order. More details on process flow and test script can be found in Scope Item BKP īesides of the comprehensive “Accelerated Customer Returns” S/4HANA Cloud still supports the so-called Customer Return (Scope-Item: BDD) process. using logistic follow up activity ‘Immediately Move to Free Available Stock’.Or even run a return process without an additional inspection step while create accelerated return without reference. Using WEBGUI App VA01 with document type CBAR, you can also address the use case to Credit memo and replacement material can both be supported as typical refund type. Logistic follow up activities are pre-defined to accelerate your logistic relevant actions. Inspection step is normally expected as input for further refund and logistic follow up decisions. Return reason and other information can be maintained in accelerated return. Accelerated return (document type CBAR) is used to manage your return order and refund. Users with returns and refund clerk role start return process with Fiori App Manage Rustomer Returns. Return to seller with inspection at customer site.In S/4HANA Cloud, the Advanced Returns Management is introduced with the Best Practice “BKP: Accelerated Customer Returns” (and a number of other variant scope-items: 1Z3, 3QD, 3TE) and it’s three sub-scenarios An optimized and accelerated returns management is the result of the SAP ARM. The SAP Advanced Returns Management (ARM) is used for the administration of customer returns and provides a variety of advanced functions for the returns management.īeside a continuous process of the returns management, a permanent monitoring and interferences in the processes are possible with the help of the returns overview. Since the customer expects high quality products, the return process is also expected as a service process which will be handled transparently, efficient with an immediate refund process. In today’s world, the company is expected to have a reliable after sales process which includes complaints processing, repair, and return processing.
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